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Policies

My China Sky Mall Happy Jade Store and Chinese Arts are internet store business located in Cleveland, Ohio, USA. We travel to China to purchase most of the store items and also we incorporate with Chinese Arts and Jade Store in Beijing and Shanghai. Many are very unique and were hand picked during we travel. The quality is very good and prices very reasonable. We hope you enjoy shopping with us. We value our customers especially our many return customers, and will provide personal assistance at your request. Thanks for your business.

Shipping

US Shipping: Items are shipped by priority mail unless otherwise stated. During free shipping sales, items are shipped first class mail. Bangle bracelets or/and arts products over $50 are insured. If they are damaged in shipping, you will be provided the insurance receipt to claim compensation.
Priority mail: $4.95
Insurance: $1.25 for $50, $2.25 for $100, and $4 for $200.

Returns

Bracelets: A bracelet that you can't wear because it doesn't fit is not going to make you happy, so you need contact us immediately if you want to exchange for another size. Buyer will be responsible for shipping for the return and the exchange. Exchange must be completed within 10 days.

Many sellers do not allow returns for bangles. The reason for this is that sometimes they are returned with damage. Please choose your bangle bracelet carefully and contact us if you have any questions.  

We double check the bangles before We ship it to make sure they do not have cracks. If they are damaged in shipment, we will provide you with the insurance receipt so you can make a claim. We ship bangles priced higher than $50 insured. We apologize in advance for any inconvenience that may be caused because we will not accept returns of bangles that are claimed to be cracked when they Are received. 

Other Returns

If you must return an item, you need to contact us prior to returning for an authorization. Buyer is responsible for shipping charges. Return must be completed within 10 days. There is a 15% processing fee for returned items (except for bangles - see above). If you send us an item that was not purchased from our store and ask for refund, we will keep the item for 25 days before disposing of it. If we receive a damaged item, we will not issue a refund. We check every item before we ship it, and it is shipped to you exactly as described.   
 

 

 


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